Frequently Asked Questions

You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!

Getting Started

Shipping & Orders

Sales Questions

Pricing & Plans

Getting Started

Everything you need to know to set up and start using your device quickly and easily! 🚀

What is an Android box?

An Android TV box is a small device that connects to your TV, running on the Android operating system, allowing you to stream content, install apps, and even play games.

How does an Android TV box work?

It connects to your TV via HDMI and to the internet via WiFi or Ethernet. You can install apps from the Google Play Store (or sideload APKs) to access streaming services, web browsing, and more.

Do I need a smart TV to use an Android box?

No, an Android TV box works with any TV that has an HDMI port.

What internet speed do I need for smooth streaming?

At least 10 Mbps for HD streaming and 25 Mbps+ for 4K content.

How do I set up my Android TV box?
  • Plug it into your TV via HDMI.
  • Connect to WiFi or Ethernet.
  • Use the provided apps on the box for best results.

Shipping & Orders

Track, manage, and get updates on your orders with fast and reliable shipping! 🚚📦

How long does shipping take?

Shipping times vary based on location and shipping method. Standard shipping usually takes up to  4 Business days, while express options are faster. (if your close could be next day)

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track your package on our website or the carrier’s site.

What are the shipping costs?

Shipping costs depend on your location and selected shipping method. You can see the exact cost at checkout before completing your order.

Do you ship internationally?

Yes! We offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination.

What should I do if my package is delayed or lost?

If your package is delayed, check the tracking status. If it appears lost or hasn’t arrived within the estimated timeframe, contact our support team for assistance.

Sales Questions

Find answers about pricing, discounts, bulk orders, and more! 🛍️💬

Do you offer discounts or promotions?

Yes! We frequently run promotions and special discounts. Subscribe to our facebook group or check our website here for the latest deals.

Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within a short window after purchase. however once you have recived your item there is no refunds, for the box, live tv, or any other products. if you have yet to recive anything and you would like to make a change please contact our support team as soon as possible for assistance.

Do you offer bulk pricing or wholesale options?

Yes! If you’re interested in bulk orders or wholesale pricing, please contact us for special rates and details.

What payment methods do you accept?

We accept credit/debit cards via PayPal, and for Canadian customers E-Transfers & other secure payment options at checkout.

Is there a warranty or return policy on purchases?

Yes, we offer a 3 year warrenty on most android boxes sold. Please review our return policy page for full details on eligibility and process.

Pricing & Plans

Explore our flexible pricing options and plans to find the best fit for you! 💰📋

How are your products priced?

Our pricing is based on product quality, features, and competitive market rates. We strive to offer the best value for your money.

Are there any hidden fees?

No, all costs, including taxes and shipping fees, are shown at checkout before payment. There are no hidden charges.

Do prices include taxes?

Taxes are calculated based on your location and will be displayed at checkout before completing your purchase

Do you offer price matching?

We aim to provide competitive pricing. If you find a lower price from a reputable retailer, contact us to see if we can match or beat it!

Do you offer discounts for long-term plans or multiple purchases?

Yes! We offer special pricing for bundled purchases and long-term subscriptions. Check our promotions page or contact us for details.

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